1win Casino - The player's experiencing an unspecified issue.

Id12349700 hello, I've been playing in this casino, usually I always lose because I like to play slots, the thing is that I won in one, but although I did the authentication, they never left me a deposit, I had managed to raise 123,000 pesos ars, but they never let me laugh, because they gave me anger currently twn 24000 and chirola ganp I lose it's like playing without meaning because I can't withdraw I've been using the casino for almost two months I present this complaint before giving my final review, but at the moment it's like lei they don't comply with large payments they block you withdrawal so you lose it and then you can not complain

Dear losunicos818,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

The casino does not let you withdraw, I contacted 1 win and they told me that I had to verify, they asked me for photos of 3 cards with which I tried to deposit money and I could not two masters and a visa of which 2 were mine, 1 one of a friend, I sent them anyway I put money into the casino from my astro pay wallet and then I didn't receive any more response, and I spent everything I had, now the game blocked almost all the slot games and the ones that work for me don't They give me a prize, they only swallow my money, this casino is a total scam,

At one point I was in the coin box and the page froze and when I came back I had swallowed 39,000 pesos in total I had reached 122,136 or around there I lost until I was at 81,000 then I had 31,000 it is a robbery with gloves they take you out with teampa him money because they don't pay

I just want my 16,000 pesos back, which is the amount that was debited from my card for depositing money on the platform, of which I only took 4,550 or so

At this moment another person tells me that my account is banned and the only way to unban is to continue playing and make more than 100,000 Argentine pesos again and in that they swallow my money because the games that used to give me a prize do not work and what they do only swallow your money in an absurd way

Dear losunicos818,

I'm sorry to inform you as well but as long as you used a 3rd party payment you are not allowed to keep your account or any of the winnings.

Please note that it is strictly against the casino terms to use and payment other than yours.

Is there anything else we can assist you with?

Dear losunicos818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So I can't use my account anymore?

Hello losunicos818,

It is entirely up to the casino whether you can or can't use your account from now on. But even if they block it, there isn't anything we or anyone else would be able to do as you breached the casino terms.

Dear losunicos818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.