HomeComplaints1win Casino - The player's account got blocked.

1win Casino - The player's account got blocked.

Amount: 31,700 INR

1win Casino
Safety Index:Above average
Submitted: 28 Jan 2023 | Case closed : 29 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got blocked for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

My account get blocked i did nothing they are saying i did fraud activity against casinos

can uh plz ans how a person can do fraud to online casino

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1 year ago

Hello onlinebusiness20222,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you register into the casino? Did you ever deposit there and do you have any remaining balance on your account? Did you claim any bonuses there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear onlinebusiness20222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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1 year ago

The complaint was reopened based on the player's request:


"yes my account is verified i did it in January. I think I registered my account in the month of December i did deposit money 25000rs and my remaining balance was 31700rs m not able to withdraw it because my account is blocked my casino I didn’t know why i did nothing wrong how a person can do fraud to casino"


Dear onlinebusiness20222,

Can you please advise if there's been any update in your case since then? Did the casino ever specified the reason of the block?

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1 year ago

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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