The player's account got blocked due ongoing verification. The complaint was rejected as the player stopped responding.
1win Casino - The player's account got blocked.
Amount: €470
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I won 470 euros on 1win and requested them on my bitcoin account, after waiting a couple of days, after contacting support (they all said that they reported this incident and will solve it as soon as possible), this morning I find out that my account where I was waiting for my 470 was blocked for no specific reason. I am really angry about it. I was already waiting for my withdrawal for 9 days
Automatic translation:
Public
Public
2 years ago
Hello Lize,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process. Is it also common that the player's account is blocked until the verification is finished.
Looking forward to your answer.
Regards,
Nick
