The player from Argentina had deposited 7000 pesos at 1win casino and attempted to withdraw his winnings. However, he had encountered an issue with the email verification process, as he was not receiving the verification code. Despite changing his email and contacting the casino's support, the issue had remained unresolved. We had attempted to assist the player by asking for further details and any communication between him and the casino. Unfortunately, the player did not respond to our inquiries, which led us to be unable to investigate further, resulting in the rejection of his complaint.
1win Casino - Player unable to verify email for withdrawal.
Amount: $20,000 ARS
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Yesterday, I created a user account at 1win casino and deposited a total of 7000 Argentine pesos. I used this money for placing bets, without using any free spins or anything like that. However, when I attempted to withdraw my money, it asked me to verify my email address. This is where the problem lies as I have not received the verification code. I've already spoken with the online support team and they suggested changing my email, which I did, but I'm still not receiving the code. I desperately need assistance with withdrawing my money.
Automatic translation:
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9 months ago
Hello Gonzalo188,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did register with the correct e-mail address? Didn't you find the verification code in any e-mail section (deleted, spam i.e.)? How much is your current real money casino balance? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
Hello, at the time I registered, only my cell phone number was verified, to which I did receive the verification code.
No, the verification code does not arrive in my email, I looked for it in all folders.
The current balance of my money is $20,000 pesos.
The last time I contacted support was early today at approximately 1:30 a.m. and the issue was the same, the code did not arrive.
Automatic translation:
Public
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9 months ago
Hello Gonzalo188,
Please forward any kind of communication between you and the casino to nikolas.b@casino.guru before we would try to get in touch with them.
