1win Casino - Player's withdrawals are delayed and unresolved.

Dear camilag3344, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please advise if you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, I have made successful withdrawals and my complaint is that 14 days have already passed since the first withdrawal since it was made on 12/26.

They don't answer me, I just have to wait and the truth is I don't want to do it anymore because I need my money. I won money on the app. I don't understand the complications.

Thank you for your reply, camilag3344. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Thank you.

Hello, my last successful withdrawal was on January 5, 2024, which took less than 24 hours to credit and the payment method I used was Airtm, which I also used for the deposits that did not reach me.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

If they are still pending in Amarillo

Now I'll upload the conversations.

These are some of the answers they give me here. I can't upload them all because it doesn't allow me, but I have conversations with them every day about my money and the status of the withdrawal because I need them to deposit it and their response is always that I have to wait.

And I'm already fed up

Thank you very much, camilag3344, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, if they still haven't deposited my $120,000, I don't know what to do anymore.

Dear camilag3344,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 1win Casino representative to join this conversation.

Dear 1win Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello, yes please 1win I need the 120 thousand urgently I don't want to wait anymore and more so when they tell me that the problem is the withdrawal I made but when I generate another they send it to me

Which is made exactly the same

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We checked the withdrawal history from our site. The withdrawals were cancelled and returned to the game balance. You still have one pending withdrawal. We have forwarded your request for expedited review. Please wait.

Best regards, 1win team.

Hello, it's been 20 days and the deposit hasn't returned.

It seems crazy to me to have to wait so long for something that was done correctly from the start.

Dear camilag3344,

Could you send me screenshots of your player account payment history from last month?

Thank you.









There I was able to send him all my movements for January.

Hello, it's been more than a month since the withdrawal and I haven't received a single response.

It's already very frustrating and I would love to know if I can take any legal action on this issue.

Today I tried to transfer money and by chance it didn't seem to be credited either, so I'm sure 1Win is a scam.

Here I leave you the case number they gave me, which is also all a lie, like their attention, they only tell you to wait.

PMNT - *******

Dear 1win Casino,

Could you please send me a proof of the returned withdrawals and the last one (mentioned as pending in your last message)?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, why hasn't the casino responded? It's been 2 months since my transaction and I still haven't received my money. This is a robbery.

Good afternoon

Don't worry. Your request is being reviewed by our specialists. We are doing our best to provide an answer to your request as soon as possible.

Best regards, 1win team.

Of course I'm worried, do you think it's 2 months and counting having to wait for my money?

If it is not resolved this week I will have to start legal action for fraud since I have spoken to their customer service many times and have not received a single solution.

I have all the conversations saved and the scares that the money never came to me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We are doing our best to review your request as soon as possible. Please wait. We have forwarded your request.

Best regards, 1win team.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello camilag3344!

Specialists inform you that you need to complete full registration on airtm website, after which the conclusions will take the final status. If suddenly after registration this does not happen, please contact us again, we will take action.

Regards, 1win team.

And how would the registration to Airtm be because I have my account and I use it frequently. The only problem that occurred was this one, like they don't send it there and they return the money to my account. Everything would be solved, but 2 months, almost 3, for this seems crazy to me.

Dear camilag3344,

I would advise you to try to comply with casino's requirements, to be able to finish withdrawal process as soon as possible.

Have you been able to complete registration on Airtm, or has there been any problem with it?

Thank you for your cooperation.

Hello, I really don't know what you mean by completing my registration. As I told you before, it's an account that I use daily and it doesn't give me any option to enter more information.

Dear 1win Casino,

Could you please clarify why the player is still unable to withdraw money from her account? Is there an issue with the verification process? Is there anything that can be done to expedite the withdrawal?

Thank you.

I ask for an urgent solution since we have been going for more than 3 months without solving it.

They should give me the money either in my 1Win account or in airtm but a lot of time has passed and I already have enough evidence to start a legal movement as Scammers

Good afternoon

We have created a new request to the provider. Please wait.

Best regards, 1win team.

Good afternoon

We are doing our best to review your request as soon as possible. Please wait. We have forwarded your request.

Best regards, 1win team.

We are extending the timer by 7 days. If the casino fails to provide a satisfactory response in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello!

Your request has been processed and the specialists insist that you need to complete full registration on the Airtm portal, after which the problem will be solved. Please clarify, have you tried to do this? Contact the support chat of this platform, the experts should help you in resolving this issue. 

Regards, 1win team.

Hello, I have already completed all the records that Airtm provides me and I do not understand what is happening since I received multiple payments to that platform before you did not pay me for that transaction. I recommend that you return the money to my account and that's it, what did you do with the other withdrawals? So we solve this once and for all because what you are doing to me is already a scam. $50,000 pesos in 4 months seems crazy to me. I should be paid with interest and everything.

I ask you, do you let me play and I'll pay you 4 months later? Well, you like to have the money right away, but when you withdraw, you have to wait.

Don't worry, if you can't solve this, I'm already looking into what legal actions I can take because in one of those I could even get more than what you owe me.

Here I leave you proof that I am already verified

Dear 1win Casino,

As you can see, player's verification seems to be completed. Would you be able to share, if there are any specific documents missing, which are not showing up on player's screen? Or would you be able to suggest an alternative method, since there seem to be problem with Airtm?

Good afternoon

Thank you for the information provided. The funds should be automatically credited to your account, provided that you have fully registered on the Airtm portal.

Best regards, 1win team.

Perfect, I'm waiting for my payment and I hope for some bonus because 4 months literally begging to be paid is a lot.

And they should already comply because I comply with everything

Dear camilag3344,

Please notify me, when you receive the withdrawal.

Thank you.

Hello, yes. I hope it's soon. I'm tired of waiting.

Dear camilag3344,

Could you please confirm, if you have received the withdrawal by now?

Thank you.

Hello, as of today 1win has not resolved anything.

Dear 1win Casino,

Could you please specify, when the player can expect to receive her withdrawal?

Thank you.

Good afternoon

Please clarify whether you have fully registered on this portal? The specialists provided information on your application that upon full registration the funds should be automatically transferred to your account.

Best regards, 1win team.

Dear camilag3344,

Could you please send me screenshots, where would be visible, that your Airtm account is registered under the same email address, as your player account in this casino?

Or was there another way, how you were able to connect Airtm wallet as a withdrawal method?

Thank you.

I don't understand what the problem is now if I have received money to that account and the rest came back to me 1win 4 months ago to pay me, what a shame.

Dear 1win Casino,

Please provide evidence that the funds have been sent from your side to the player's Airtm account.

Thank you for your cooperation.

Hello!

We have carefully studied your situation and realized what the problem may be. We noticed that the email address on the screenshot you provided is different from the one linked to your game account. 

Please try to make sure that you have the same e-mail address. This should solve the problem. 

Best regards,  

1win team 💙

Hello, I don't think that's the problem since I've received payments from you to that account without any problems.

Dear camilag3344,

Could you please try to open an account with the same email address as casino suggested?

Hello, yes, I'm going to try.

Dear camilag3344,

Have you received any update since opening the second Airtm account?

Hello, I have not been able to open another Airtm account since the one I was using arrived my document and all my data per

Or I repeat, I do not understand what the problem is since I previously received payments from them to the account that I attached for collection.

Here I show you that I have received more than 10 transactions from you to the account

If you see the dates, they are at the same time that I withdrew the 50 thousand and they did not send them to me.

Dear 1win Casino,

I kindly request that you provide evidence showing the funds have been transferred from your account to the player's Airtm account.

Thank you for your cooperation.

Good afternoon

We sent a letter to the email address.

Dear camilag3344 , please clarify to which email address is your wallet linked?

Best regards, 1win team.

Hello, my 1win account is linked to the same Gmail as my AirTM account.

Now I'm really curious about what excuse they're going to give to avoid paying me, and I haven't received any letters to my email either. I'll repeat them here in case it's not clear to you what C is. everything is linked there

Dear camilag3344,

Would you be able to create the second Airtm account? I was informed by the casino, this withdrawal has been requested to your second email account, for which separate registration is needed.

Hello, I don't know what the casino informed you, but as I showed in all the screenshots I sent so far, the withdrawal was made to the only email account I have.

The email account to which I have my accounts linked, it is generally impossible that I have consciously set another account.

If the withdrawal is made to an account other than C Please tell me which one it was made to because it must be something very similar since it could be that I accidentally made a mistake in some letter (I'm sure not) but I'm trying to find a solution, not like 1Win who is washing their hands with tests and everything.

And to no one's surprise, I never received a letter to my email (I imagine they sent it to the email linked to my 1Win account) which is the only one I have. We are 6 months away from my retirement and I still don't have a solution. The level of scam they handle is incredible.

Dear 1win Casino,

Please provide a screenshot, where it would be visible, on which email account the player requested a withdrawal.

Thank you.

Good afternoon

We sent a letter to the email address. Please take a look.

Best regards, 1win team.

Hello, I never received any letter. Please tell me what address it came from so I can look for it in my email inbox. Or just return my money. It might be much easier than waiting 6 months.

Dear camilag3344,

I sent you an email with information about email address supplied by casino. Please check your inbox.

Dear camilag3344,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, it was sent to C ??

Dear camilag3344,

Could you please rephrase your reply?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the email account It doesn't belong to me and I tried to create it but it's already in use. Another person is using it (a person I don't know), so it's impossible for me to create an AirTM account with that email because it needs email verification and I can't do it.

Dear 1win Casino,

Please change the player's withdrawal details to her registered email address to be able to access the withdrawal.

Thank you.

Good afternoon

We are clarifying the information on the issue. We will respond very soon. Please wait.

Best regards, 1win team.

Dear 1win Casino,

Would the player be able to access the withdrawal now?

We are extending the timer by 7 days. If the casino fails to resolve the issue in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon

We are submitting the user's request for acceleration. Unfortunately, this is not a quick process. Please wait.

Best regards, 1win team.

Dear 1win Casino,

Would you be able to specify, when the player will be able to access the withdrawal?

We are extending the timer by 7 days. If the casino fails to resolve the issue in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello.

The application is reviewed by specialists in an expedited manner.

As soon as we receive an answer, we will let you know immediately.

Best regards, 1win team.

Dear 1win Casino,

Please provide a timeframe, in which the player will be able to receive the withdrawal.

Thank you.

Hello.

Specialists need more time to resolve your request.

Your request is under increased control.

Sincerely, the 1win team.

Dear 1win Casino,

Please provide a specific timeframe.

Thank you.

Hello!

We've verified the information regarding your request.

The funds have been returned to your game balance. You can withdraw them again if you wish, but please ensure you provide the correct email address when making the withdrawal.

Sincerely, the 1win team.

Dear player,

Would you be able to access your account, and submit a new withdrawal request?

Thank you for your patience.

Hello, yes, I was able to see the balance in the account. Thank you very much.

Dear player,

Have you been able to request a withdrawal?

Dear Camilag,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru