The player from Buenos Aires has four pending withdrawal transactions totaling 120,000 pesos, with two of them pending for over 10 days and no updates from the casino. Despite receiving responses to other withdrawals, the player faces repeated delays and unhelpful replies from live chat.
1win Casino - Player's withdrawals are delayed and unresolved.
Amount: $120,000 ARS
1win Casino
Safety Index:Above averageSafety Index
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7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 35m 50s
Case summary
5 hours ago
Public
Public
5 hours ago
Dear camilag3344,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Have you made any successful withdrawals before?
- Could you please advise if you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
5 hours ago
Translation
Hello, I have made successful withdrawals and my complaint is that 14 days have already passed since the first withdrawal since it was made on 12/26.
They don't answer me, I just have to wait and the truth is I don't want to do it anymore because I need my money. I won money on the app. I don't understand the complications.
Automatic translation:
Casino Guru is examining the case
