HomeComplaints1win Casino - Player's withdrawals are being cancelled.

1win Casino - Player's withdrawals are being cancelled.

Amount: $40,000 ARS

1win Casino
Safety Index:Above average
Submitted: 19 Oct 2023 | Case closed : 20 Oct 2023
Case closed Our verdict

Other

REJECTED

Case summary

6 months ago

The player from Argentina has been experiencing withdrawal problems at 1win for the past two weeks. Despite trying different methods, all withdrawals are cancelled and the support team has yet to respond.

Public
Public
6 months ago
Translation

Hello, first of all, thank you for your attention!

Well, let me explain, just over a month ago I started playing at 1win, everything was normal, I would deposit money and withdraw it routinely using the same accounts. However, a week ago, the withdrawal function stopped working. Regardless of the method I use, I have been unable to withdraw money for two weeks now. I request withdrawals and they get cancelled. I have tried reaching out to the support team, but they do not respond and leave me waiting for hours. My account has been normally verified, but I am starting to think that the casino is going to keep all my money. This casino is a scam!

Automatic translation:
Public
Public
6 months ago

Hello dylanjesusrivero21,

The complaint will be closed due duplicity. Please answer to your already opened one and do not open new complaints.

Edited by a Casino Guru admin
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