1win Casino - Player’s withdrawal is delayed for over two weeks.

I registered on 1win on January 5th and have been placing bets every day without fail. Previously, there were no issues withdrawing small amounts in Ethereum cryptocurrency. However, 1win required me to complete KCY verification, which I successfully completed. Despite completing the KCY verification, the amount I requested to withdraw for the first time on January 15th has not been processed. I then requested the same withdrawal on January 18th and 19th, but they still have not processed it. The live chat customer service and 1win VIP manager have told me they cannot assist and that I should only contact them via email, but when I email them, I receive the same response repeatedly. Please, I need help withdrawing my money. I have all the proof materials and attachments available.

To summarize:

1. They have continuously failed to process my withdrawal, and it has been over 2 weeks now.
2. I have completed KCY verification (attachments provided).
3. I have never placed bonus bets (this is also documented).
4. The VIP manager and customer service keep telling me to only contact them via email.

Casino Guru, please help me.

Hello Flyhuge,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request so if you just keep canceling them, you will most likely never receive it.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

So currently, we are not canceling the withdrawals made on January 18th and 19th and are keeping them on deposit.

Previously, withdrawals were made within 48 hours approximately 3 times.

- It was verified on January 16th through my original passport and a photo of my face.

-I only collected the prize money with my own actual deposits. I have already become a VIP by depositing a lot of money into 1win.

-1win just keeps repeating the automated response telling me to keep waiting.

Please help me. They keep talking like an automated answering machine despite my numerous emails and inquiries.

When I contacted the 24/7 customer service center, they only told me to send an email, and I sent more than 7 emails, but all I got was an automated response telling me to wait.

This casino is a total scam

I'm really surprised at the ratings.

It doesn't make sense that the safety index is above average. It's a complete fraud.

This casino has 600 complaints. I am so suprising they are rating as safe casino.

There are so many players has same problem here. Even on the instagram pages.

Hello Flyhuge,

As we are over the recommended period for withdrawal, can you please advise if there's been any processed since?

If not, we will try to intervene.

Regards,

Nick

Hi Nick.

There is no answer here either,

I think they blocked my IP.

I didn't receive the money.

I gave up on taking money from scammers.

I hope that victims like me will stop coming forward.

I don't want to waste any more time.

This is a criminal organization. They respond to scam sites and antagonize customers.

Look at the huge number of complaints.

Isn't this proof enough?

Thank you for your help.,

The worst and most disgusting scam casino

Thank you Flyhuge for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Flyhuge,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino team,

Could you please explain the player's situation in more detail? What is the estimated time frame for processing the user's pending withdrawals?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Good afternoon

Account verification has been successfully completed, the account is currently operating normally and the full functionality of the site is available.

Best regards, 1win team.

Thank you very much for your response and the update, 1win team!

Dear Flyhuge,

Can you please confirm the above-stated and that your issue has been successfully resolved?

Can I consider the matter closed and close the complaint accordingly, or is there anything else we can help you with?

Significant time passed since the casino representative's response, without any reaction from you, so I am providing you with 1 timer to respond. If there is no response/confirmation/update until the current timer expires, we will consider the matter successfully closed - resolved.

Thank you. Looking forward to hearing from you.