1win Casino - Player’s withdrawal is delayed despite verification.

I play sports bet on 1win betting platform.

Suddenly my withdrawal was banned. I mailed customer support. A KYC link came for my account verification. I submitted the main documents and my KYC verification was approved.

I have received an identity verification request for my gaming ID. In which it was said for Aadhaar verification. I verified my identity After which it is clearly shown in my gaming id that "Thank you for verifying your identity. You can now make the withdrawals safely"

But even after that there was no withdrawal 

Dear theprince0157,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Did you accumulate your winnings with or without an active bonus?

Have you requested any withdrawals, or are they still unavailable to you?

Could you please share your communication with the casino regarding withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I have already done seven

withdrawals of Rs 49000 each in 5 days.

i won without bonus.

yes, i have two withdrawals pending of 1500 and 2000 INR.

Betting is still happening from my gaming account but withdrawals are not happening

I sent all related image and screenshots on your email dominika.l@casino.guru

Do you have any update regarding to my case?

S

till 1win is not giving me withdrawal 🥲

I want tell you something to regarding my case

My gaming id is 9*******

My registered email in my 1win account is p********@gmail.com

While registering the complaint, I accidentally typed the email t************@gmail.com

I am waiting for your reply. Please talk to 1win support. Please tell me what happened to 1win support.

I received an email Is this email sent by Casino Guru Team

Dear theprince0157, this is not our email or communication method. Please do not reply.

Has 1Win Casino responded? If 1Win has not responded.

I have 100k subscribers on youtube and 150k members on telegram.

If 1win freeze my account without any reason

So I will tell about 1win fraud on my YouTube and Telegram.

Withdrawal is not happening.

But Betting is continuing on my gaming account. Can I bet?

Dear theprince0157, is it correct that your account is currently under review by the casino?

Are your withdrawal requests still pending?

Yes, my withdrawal is still pending,

1win support team

I received an email from 1win on 27th November in which it was said that it would take 14 days.

but my account verified

Today 14 days have been completed but still no reply from 1win. Right now my withdrawal is pending while my account is successfully verified. Please help me by contacting now 1win.

Today 14 days have been completed but still no reply from 1win. Right now my withdrawal is pending while my account is successfully verified. Please help me by contacting now 1win.

I emailed 1win support and told that 14 days have been completed. But the same email of 14 days has come again. when my account was successfully verified.

what should i do now?

Please reply me?

Dear theprince0157, is the review of your game account conducted by the casino regarding your sports bets?

I don’t know, I played both sports & casino bet

When my withdrawal was stopped I got an email for verification, After that my account was successfully verified, after that I received an email with (14 days) of 1win.

14 days were completed on12 December

but still haven't received my withdrawal.

And when I contacted 1win after 14 days they sent me an email again (14 days)

I have played all betting fairs, most of my bets were on international matches.

I have played all bets legally and fair without bonuses. please contact 1win and solved my problem

Thank you very much, theprince0157, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you theprince0157 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Thanks Casino guru and 1win Casino your service is so much good.

I got a withdrawal of Rs 2000 INR

And other withdrawals have been processed

My withdrawal has been stopped again. I received an email asking for deposit details and bank account details. I sent the details.

After that again I got (14 days) email from 1win 🥲

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I emailed 1win casino but they did not respond

Good afternoon

Your account verification has been successfully completed, the account is currently operating normally and you have access to the full functionality of the site.

Best regards, 1win team.

Thanks 1win & casino guru.

i can withdrawal now.

Give 1win High rating point

Thank you very much for the update 1win Casino representative.

Dear theprince0157, should we keep this complaint open until you confirm your withdrawal has been successful or can we consider your issue resolved? Let me know!

My withdrawal received.

Thanks

my withdrawal received

Dear theprince0157,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter