1win Casino - Player's withdrawal has not been processed.

I made a deposit of 5.00 that fell instantly

they don't wait any time to be able to receive, because I played and collected an amount of 80.00 I made the withdrawal

12 hours had passed and nothing,

I don't want to wait 24hrs or even 48hrs

because at the time of receiving it was on time and not 24 hours later. waiting for you to solve

Dear dizubrabo5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear dizubrabo5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.