1win Casino - Player's withdrawal attempts are being cancelled.

Good afternoon. For 1 week I have been trying to withdraw my profits from 1win, the problem is that they reject it or they make me create many withdrawal requests that after 48 hours they make me cancel them and create them again. It seems unfair to me because I deposited a lot of money for USDT (BEP20) and it took 5 minutes to deposit, now that I have made profits they won't let me withdraw.

I want my profits and withdraw them through the same network.

Account ID #352**** in 1win.

I attach can

Hello miguesanchez45,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello Nick, nice to greet you.

I am verified exactly May 2023. I am going to send you a capture of my deposits which limits me until November 2023 'but I have really deposited money since May 2023 and also the times I have withdrawn which was no problem but they were smaller amounts, 1 win casino doesn't let you withdraw if you are not verified, so that means I am 100% verified.

I accumulated my winnings with 100% real money, I do not play sporting events, roulette, or table games, only a slot machine (I attach a photo of the money when I win the prize), 1win does not use activation bonuses, only cashback for lost money , I have deposited a lot of money, I have lost a lot, I have withdrawn very little and it is the first time that I have been able to win something in a slot machine. I want to clarify something that they don't know because they don't have the ability to save the game history, you can create an account yourself and check it if you want, I'll even save this image that I passed on to a friend.

These would be my visually limited deposits on the page until November 2023. (I am attaching 2 images because it limits me from putting many images)

These have been all my retreats since May 2023. (I am attaching 2 images because it limits me from posting many images)

I understand the 14-day process, but they tell me that they are releasing money that I am going to have to pay and that's how I am, I need to pay for things in my personal life, as you know I took a little risk and it turned out well.

And at the conversation level, I spoke every day precisely, now I see if I have chat history and I attach it, the talk is always about the retirement, they tell me patience, you will have your money or they also tell me you have to wait 48 hours and we will give you more information, 48 hours pass and they tell me cancel and resend and like that, it seems like a circle that never ends, it seems like an excellent 1 win casino, but what happened now left me very surprised, before I even had a problem and they were always trying to solve it, now they are trying avoid me at all costs, they have made me send security emails more than 10 times due to the issue of withdrawals, I did it and no one responded.

This would be yesterday's conversation, they limit the conversation, you don't see the history, so I only have the latest. One must already humiliate oneself to be able to get paid, I am 31 years old, I am middle class and I have never had to humiliate myself so much to be able to get something that I earn legitimately.

This is your limited live chat to view history.

This is by telegram.

And I'm missing this last thing from Telegram.

It is worth clarifying that I want to withdraw by USDT (BEP20) since I deposited everything last through that same network, I also clarify that I do not want another means of payment, AirTM I can no longer withdraw through that means since a few months ago I asked them to delete my account and The same thing happens with AstroPay, they have a policy that you cannot recreate the same account with your email and number, so I couldn't. Only for Tether as I enter and they gave me the withdrawal on December 23 of other earnings.

I wrote to them so much by email too, that I passed on the last thing to them.

I await a response, I hope it has been more than complete.

Hello miguesanchez45,

As the 2 weeks recommended period have not passed yet, please let us know next week if there's been any update. Until then, we can't intervene and can recommend to wait only.

Dear miguesanchez45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.