1win Casino - Player’s winnings haven’t been received yet.

I made a account at 1win almost a month from now and got my first withdrawal very smoothly but at the time of 2nd withdrawal they told me to verify with my documents

I gave the requested documents to them and got verified from them in 18 days

After that i got my withdrawal for 2days Or can say 5th withdrawals and after they again blocked my account and told me they will check my account and wait 14-30 days

I have mostly played only 2 casino game

Baccarot and avaitor

Please help me my id is 78081865

Dear ShIvAmKaUsHaL,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

hello nick

I just got my account verified but still they are not processing my withdrawals , i made 4 withdrawals after verification and got them in no time but on my 5th withdrawal they told me to contact them via email and after i contact them via email they again started saying you will get a response in 14-30 days

hello nick

my account has been blocked by the company

and my withdrawal is still stuck there

Dear ShIvAmKaUsHaL,

Have you received your withdrawal from the casino yet?

Dear ShIvAmKaUsHaL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.