The player from Italy made sports betting bets, but winnings have not been credited. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player's winnings have not been credited.
Amount: €400
1win Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi I did not receive any bonus and then I made 3 winnings in virtual sports but the winnings were not credited to me I tried to insist but nothing I tried to contact via email and H24 support but I did not get any response
Automatic translation:
Public
Public
2 years ago
Dear Danilo95,
After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
Best regards,
Kristina
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