HomeComplaints1win Casino - Player's struggling to withdraw his winnings.

1win Casino - Player's struggling to withdraw his winnings.

Amount: 26,100 INR

1win Casino
Safety Index:Above average
Submitted: 13 Dec 2022 | Resolved : 18 Dec 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from India is not able to withdraw his winnings. All withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Public
Public
1 year ago

I raised withdrawal request it’s been rejected so many time a . I contacted help support they’re asking me to retry until it’s gets successful . I asked for reason they’re not aware of information why it’s getting rejected . I request you to help on this query .


Public
Public
1 year ago

Dear Vasu_dev,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
1 year ago

Withdrawal processed successfully

Public
Public
1 year ago

Dear Vasu_dev,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news