The player from Italy requested a withdrawal multiple times, but each request was rejected. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player's not able to withdraw his winnings.
Amount: €400
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I make this complaint because I have now tried to withdraw 7 times but it is never successful. I tried to withdraw both with the card I loaded with and with another card in my possession, but the result does not change, after 30 minutes or in some cases a few hours the withdrawal is refused. I tried to contact the support on the site but they just told me to keep trying and they don't even know why I can't withdraw.
Automatic translation:
Public
Public
2 years ago
Dear Gabriele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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