1win Casino - Player's not able to change his email address.

Hello, I cant change my e-mail adress. I contacted support and e-mail many times. Still No result

Dear Mateusz,

Thank you very much for submitting your complaint. Please note, that many casinos are not able to change players' email addresses after registration has been completed. Before we move forward with this complaint could you please clarify why you need to change it?

I will be waiting for your reply patiently.

Best regards,

Kristina

I made mistake when I was creating my account. I typed *email*.gmail.cok instead of gmail.com. Since there is no e-mail veryfication (because account is active) I didn’t notice that untill now.

I’ve tried contacting them via chat on their website, after providing information such as ID and (wrong) e-mail, they ask me to send request via e-mail contact@1win.xyz .

I did it week ago, still no response from them. I need to correct e-mail to proceed withdrawal. I’ll add that „gmail.cok" domain doesn’t exist and all I want to do, is change of one letter in e-mail address

I also add, that they claim (on chat) that change of E-mail IS possible - but only via E-mail

Thank you very much for your clarification, Mateusz. Yes, in some casinos it is possible, so hopefully, we can get this sorted out. Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Also, would you be so kind as to confirm that the rest of your personal details are all correct?

Yes, all my information (including mobile phone number) is correct. Unfortunally, chat with customer service isn’t saving, so I made couple of recent screenshots, and also sending my emails to them.

Thank you for your email. One last thing, I see that you set the disputed amount to €100. Could you please clarify this value? Is this the amount of money that you currently have in your account?

No, I have around 960 EUR on my account.

I also want to clarify, that they respond yesterday at my E-mail, asking for KYC. I provided them all required data, so now we are waiting for them to response.

Thanks for the updates. So let's give it a few more days and see. I will keep this complaint opened, so please let us know if there is anything new, so we can proceed with this complaint accordingly. Thank you in advance.

Dear Mateusz,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Still no response from them.

Thank you very much Mateusz for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mateusz,

I looked at your complaint and will do my best to help you. I would like to invite 1win Casino into this conversation. Casino, can you please assist the player and correct the mistake in his email address?

We would like to ask the 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Good afternoon!

Mail changed successfully. The verification procedure has been completed.

They changed E-mail indeed, but still have very bad service. I was waiting over mouth.

I will definitely close my account there.

Dear Mateusz,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru