1win Casino - Player's deposited funds not reflected in casino account.

Deposited Money not credited in I'd.

Dear dhavalvasava1111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Now what should I do.. 1win says wait for 24 hours

Hey please help

Why you're not reply

The standard procedure is to contact your payment provider in order to receive payment confirmation which then you must send to the casino so they can locate your lost funds. Did you do that?

Yes

I send all documents to casino in chat support and also compain rise... In my side payment successful deducted...

Please contact casino and tell them do something for my deposit issue

Please close my application... Deposit issue slove... Please close my application

Money was credited in I'd

Dear dhavalvasava1111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru