1win Casino - Player’s deposit has never been credited to his account.

Gd i ll just copy email sent to 1win as directed by their support ,majority details are included in this email.

Quote:

Top urgent!explanation,refundation settlement.2nd attempt.to rcve.explanation!!!!

Good evening ,

Kind remainder on below:

First of all ,good afternoon I will try to be as much as polite as i can.

Acc id:11***376

Yestrday around 09 UTC +1 i have opted for bonus 500%and purchased amount of 220eur,pls check bank statement and ams banking as conf.(cards has 4d secure)

Secondly this card is linked /used with Google account which means I have made purchases with the same dozen times wo issues.

As you can see FM screenshots finds were instantly deducted FM the card and still after 31 hrs FM purchase funds are not credited to account.

Key point to consider:

-Requesting involvement of accounting n legal department of your house.

1.You are 'spinning'my money already 31 hrs.Immagine 100 clients like me per day?

2.Your promotion details are not clear,nor anywhere were stipulated that processing time take FM 1min to 24hr as advised FM your support .Already passed 31 hrs

3.insted depositing money to your house ,could deposited elsewhere.

4.In case you hv processed as common alredy deducted funds,with bonus acc would be disposable 990eur to play

5.insted my balance is 0.

6.I deposited money to play UCL quilifier game n intended to put all in .

To shorten 'quote'around 5.4

7.when i saw that you are not funded my account i played above match with local bookmaker,deposited funds with cc,available immediately .

Match was won!!!

8.in case you insist i ll provide you bank deposit to local bookmaker,champion leage game ,win,account details n all to prove that i ment to play above with 990 euros which should be available.

9.Never have experienced cc funds which were deducted are not credited to acc. With any other bookmark.

10.direct loss from not processment is cca 5.4k euros,

11.every bookie have rules ,but that there is rule also bookmakers hv to follow.

Considering all you are facing IBAS PROCESSING cuz of direct n indirect cost,

'spinning money's,withholding funds,lost revenue etc.

Not to mention bad publicity which i am quite sure you want to avoid

Suggest politely to adhere to above issue promptly n adequatelly .

Many tnx in advance

O***Milos

+38***116

This was 2nd email w kind remainder. i have never experienced something similar.

Deposited funds of 220euroes are on their account.

No reply on email ,no assist FM support.i have much more screenshots of communication with support.

Kindly provide support email in case you need more interesting details.

In any case since they do not respond during business days i think i hv exhausted all resources and the case to should be reported to IACS.

My email: oda***@gmail.com

Kindly reply/assist because this is unprecedental.

Many tnx in advance

Dear odalovicm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear odalovicm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.