1win Casino - Player's account is blocked with no clear violation.

Hello this side anshika y*** I'm a corporate working women I usually play games on online casinos I have listened about 1win from a telegram channel and I was using it regularly and playing games but suddenly I saw that I'm unable to withdraw funds I contacted the security team and now in reply they are saying I have violated the rules and policies

but knowingly or unknowingly I haven't done so

If they are claiming that I have violated the rules I want with proof what I have violated take my 1 lakh rupees it doesn't matters me I will play on another casino but with proof reply me here.

Dear anshikayadavison,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I usually play speed baccarat and lightning roulette also I haven't used any bonus for playing I had always deposited usdt crypto wallet.

Yes I have passed the verification process twice once when I created my account secondly when they requested from me I'm attaching all the relevant screenshots. I'm unable to sign in just I want to know what I have violated that's it I don't want my withdrawal nor I will play on 1win again but I need to know the reason

Thank you for your reply, anshikayadavison. Please note that we do not investigate the reasons behind closed accounts if no funds are being withheld. If you wish, we can try to get in touch with the casino to help you recover your winnings, if the casino confiscated them unfairly, but if you only wish to know more details, I am afraid we won't be able to assist. Please let me know how you wish to proceed.

Dear anshikayadavison,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.