1win Casino - Player's account is blocked due to alleged fraud.

Hello,

My account at 1win ID 29024185

I try to communicate with them but they do not answer emails.I have all evidence from 1 win and i don't use any bonus and my account is already verified still they blocked my account and not returning my account balance.

Obviously I have a balance that I cannot recover for the moment.

Thank you for your help casino guru.

Dear Aakash,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear Nick sir ,

My account blocked by 1win,

I have only 1 account,

I am never done any froud,

They said my account is blocked because I'm done software account Froud,

Please ask evidence from 1win casino what I'm done,

* My account is already verified,

* I'm not use any bonus

* I'm use my account only for casino.

* I'm not done any wrong ,

* I'm genuine play live casino,

*I'm won money so they blocked my account.

Hello!

Our security service has carried out a comprehensive and objective check regarding your game account 2902**** and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account 29024185 has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

Sincerely, 1win team.

I have 2,992,527 INR rupees in my gaming account,

I'm won some good money on Live casino games so they doing froud with me.

Please 1win casino give my money.

Hey Nick,

Please invite 1win casino representative,

Please forward my complaint.

Dear Nick ,

Please forward my complaint,

I want my funds.

Please forward my complaint 🙏

Thanks and regards

Aakarsh

I want my 2,992,527 INR rupees, 1win keep blocked my account but please give my money that is struck in my gaming account.

1. 1win ID 29024185

2. When I'm login in my account, my account show account is blocked, they said I'm done software froud, they are totally doing froud.

3. I'm playing live casino game name is Roulette and Crazy time,

4. i don't use any bonus, i have use my deposit money.

5. I'm provide my identity documents and selfie with id card and my utility bill, bank statement , every documents i have sent to security@1win.xyz

6. My account already verified, they not responding..

I have no problem with my account is blocked, i only want my balance that is available in my account 2,992,527 INR 🙏.

1win not giving response,

Regards and Thanks

Aakarsh

please check this screenshot of 1win support and my conversation with 1win support.

There e-mail not giving response since 2 months.

They are totally fake casino .

Please private my gaming account id and screenshot,

Thank you Aakash for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you so much for understanding my problem,

I'm waiting for Peter sir for join my conversation.

Hello there,

Thank you Aakash for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why was the player blocked and what can we do to help resolve this issue.

Thank you!

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

Thank you for the clarification 1win Casino representative. Could you please provide any evidence of fraudulent activity to my email? (peter.c@casino.guru) Thank you in advance!

I have never committed any type of fraudulent action or use of multi-accounts. I'm just demanding my money, which is what belongs to me.

1win online chat support doing scam with people's they advising create another account,

Добрый день!

Посмотрите, пожалуйста, пользователь уже писал жалобу: https://kasino-azov.org/1win-casino-akkaunt-igroka-zablokirovan-po-podozreniju

С уважением, команда 1win.

Yes this is duplicate complaint,

You can close my complaint

1win casino is a big scammer casino they eat players money , nobody join 1win casino

Based on the clear and obvious evidence including personal information matches, we are closing this complaint as unjustified due to breaching the casino's terms and conditions - there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion, and not just use of someone else's payment methods, but even sharing several payment methods within different casino accounts. All stated means a serious breach of the casino's rules.

I would appreciate if you didn't make multiple accounts and use our service to file a complaint about the same issue again. I believe the situation has been explained thoroughly and we will not change our stance on the matter.

Kind regards,

Peter