The player from India is facing an account blockade and is requesting for it to be unblocked, as he wants to play and access his funds. There has been no reply from the casino regarding this issue. The complaint was closed due multiplicity.
Security sir please unblock my account I want to play a game contact you directly what is the problem why are you not unblocking my account if there is money in my account why are you unblocking it why are you my money You are eating by unblocking this is not the right thing. Contact me. Are you replying or not? Don't force me. Please unblock my account.
Hello yasirahmadsofi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
I talked to one below and this is my rail account I have been playing this for three years now they suddenly blocked me now I don't understand they are not even unblocking I'm worried my money is stuck in it I don't know, they are not unblocking my account, what should I do? Please solve my problem somehow.And I mailed them and they said talk to security I sold them 50 miles but they didn't say anything till now they didn't unblock my account I don't understand what these people are doing Why is it not unblocking my account?