1win Casino - Player's account has been blocked.

Account ID - 34733836

Account blocked without any prior notice.

Withdrawals were blocked a few days ago as I was in profit, with customer support forcing me to contact the Security email of 1win.

They asked me for my personal documents and a selfie with my personal documents for "further checking of the account".

Today out of the blue my account was blocked, without any specified reason. No emails recieved. No access to the account. No customer care replying.

The reason I joined this was due to a person recommending me it with a promocode. Upon deep research, I found that using someones promocode and losing money gives them 50% of your loss. A great strategy to attract new affiliates and trap the working class.

Requesting assistance on what to do further please.

Dear Vathsal_kawarath,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you provided all the required documents?

Do I understand correctly that 15,400 INR (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Vathsal_kawarath,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.