1WIN casino had blocked the account of the player from Peru, preventing him from withdrawing his winnings of 690 USD, despite him having completed verification. He had sought assistance with resolving the issue. The player had reported that his withdrawal was repeatedly delayed and eventually cancelled, and despite verifying his account, it was later blocked. After reviewing the case, we were unable to assist due to the incident being classified as a 'cold case' because it had occurred over a year ago, making further investigation highly challenging. As a result, the complaint was rejected.
1WIN casino had blocked the account of the player from Peru, preventing him from withdrawing his winnings of 690 USD, despite him having completed verification. He had sought assistance with resolving the issue. The player had reported that his withdrawal was repeatedly delayed and eventually cancelled, and despite verifying his account, it was later blocked. After reviewing the case, we were unable to assist due to the incident being classified as a 'cold case' because it had occurred over a year ago, making further investigation highly challenging. As a result, the complaint was rejected.
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