The player from Bulgaria needs assistance changing their email address associated with the casino account. The complaint was resolved as the player's e-mail address got changed.
1win Casino - Player requests help with account email change.
Amount: €101
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear moneydanielle8,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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1 year ago
Hello
I have a small problem, I made a mistake in the e-mail. I put an e-mail that is not mine, and I want to change it to an e-mail for me. Thank you
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1 year ago
Hello moneydanielle8,
Did you contact the casino to request the e-mail change and if yes, when exactly? Could you also please clarify why did you use someone else's e-mail to register into the casino?
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1 year ago
Hello nick
I contacted you several times, it did not change, I made a mistake in the email, I made an email that is not mine
And I was afraid that he would enter the email that is not mine and take money for me, so I called you to change the email
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1 year ago
Dear moneydanielle8,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
