The player from Ecuador is facing issues with withdrawing money from their casino account, as all withdrawal attempts are being rejected despite their account status being reported as fine.
1win Casino - Player is unable to withdraw funds.
Amount: $35
1win Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 53m 7s
Case summary
6 minutes ago
Public
Public
23 hours ago
Translation
I am trying to make a withdrawal from my account, and all of them keep getting rejected. They say my account is fine, but it won't let me withdraw.
Automatic translation:
Public
Public
4 hours ago
Dear karysaltos15,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
