The player from Ecuador faced issues with withdrawing money from their casino account, as all withdrawal attempts were being rejected despite their account status being reported as fine. The issue was resolved after the player confirmed that the problem had been addressed by the casino. The Complaints Team marked the complaint as 'resolved' in their system.
1win Casino - Player is unable to withdraw funds.
Amount: $35
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
Translation
I am trying to make a withdrawal from my account, and all of them keep getting rejected. They say my account is fine, but it won't let me withdraw.
Automatic translation:
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Public
2 weeks ago
Dear karysaltos15,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Public
2 weeks ago
Translation
Hello good morning, they already helped me solve the problem.
Automatic translation:
Public
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2 weeks ago
Dear karysaltos15,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
