HomeComplaints1win Casino - Player is enquiring help.

1win Casino - Player is enquiring help.

Amount: €1,803

1win Casino
Safety Index:Above average
Submitted: 13 Dec 2021 | Case closed : 03 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany probaly complains about unprocessed withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

1win is a scam and never pays out. CAUTION !!! There are scammers at work here mfg detlef

Automatic translation:
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2 years ago

Dear dieter77,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do I understand correctly that you are trying to withdraw your winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 years ago
Translation

yes i'm trying.

Automatic translation:
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2 years ago

Thank you for your reply, dieter77. Could you please clarify how long you have been trying to withdraw your winnings? Do you have any pending withdrawals? If yes, when exactly did you request them?

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2 years ago

Dear dieter77,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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