The player from Brazil is unable to update her email attached to the casino account since she does not have access to the old email. The support team has not resolved her request for an email change. The complaint was rejected because the player didn't respond to our messages and questions.
1win Casino - Player faces difficulties changing account email.
Amount: 100 R$
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I requested the email change and nothing was resolved, support just asks to wait.
I need to update my email because I don't have access to the old email for code confirmation.
Automatic translation:
Public
Public
1 year ago
Dear jocielesilveira2021,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the dispute value (R$100)?
When did you first contact the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
