1win Casino - Player claims that payment has been delayed.

Casino name - 1win

My gaming id - 84974099

First 3 4 withdrawl was successfully done,,,after that i put withdtawl they are geeting rejected,,,after that i contact chat support from app they said contact our security team on email - security@1win.social

i do mail to them They give me link to upload id i upload and there showing approved,,,after that they mail me this

Hello!

Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)

Withdrawal of funds will not be available until the verification of the playing account is passed.  

Sincerely, 1win team.

Not 2 3 days has already paased i am mailing them no response,,,,after doing 3 4 mail same revert is coming 14 days maximum time 30 days

Dear sir please help me to withdraw my funds

Dear itzashishhh,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok sir,,,i need to wait for 14 days after that if my withdrawl not porcess then i come here for a complaint

Sir,,someone is pretending it is casino guru and asking my account 1win account password? Is it casino guru?? I need to share my account paasword??

Dear itzashishhh,

It is definitely not us. We never ask players for any casino login details so please ignore the e-mail completely.

Ok sir,,,what to do now?

Sir 1win block my account,,,,i am unable to open my account now it is showing your account is blocked please contact support team,,,,

Our security service has carried out a comprehensive and objective check regarding your game account *****shhh@gmail.com  and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account *******@gmail.com   has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

I read this email now they send my this yesterday,,,i dont have any other account on 1win still they are saying this,,,,please help me sir

Again exmplaining everthing happend to me

1win casino

Register email itz*****h@gmail.com

Id is - 84974099

First 2 days my withdrawl got success,,,after that i deposit big amount theen after winning some money i make money withdrawl but thats going rejected ,,,after that i contact chat they ask my to contact their email team i also provide them all doccuments,,,,they said me to wait 14 to 30 days yesterday they blocked my account. Without specify the reason and mail me that you have multiple account,,,i dont have any other account on 1win,,,i also tell them same but now they are not responding to my emails,,,,,i am unable to open my account it is showing blocked,,,,i have pending withdrawl of rs 715040,,,dont know what to do now very disappoint from 1win casino,, ,its looking like a scam dear casino guru please help me i am attaching their respond

This is their last respond after this they stop responding me,,,i also do not know the exact reason for blocking my acccount

Maybe the reason is i won a big amount 715040 this is the reason 1win block my account

Hello!

Our security service has carried out a comprehensive and objective check regarding your game account ******hhh@gmail.com  and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account *****hhh@gmail.com   has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

Sir why i am not getting a reply from yourend

??????

Dear itzashishhh,

Have you received your remaining balance from the casino yet?

No sir,,,also 1win block my account,,,

And now not responding to my emails,,,

This was their last mail to me,,,,

I dont know why they block me,,,,i dont use any software and i dont have multiple account still they are saying and now not responding i have done 10 emails

Please help me sir i am unable to do anything,,,very upset too

Hello!

Our security service has carried out a comprehensive and objective check regarding your game account *****hhh@gmail.com  and, based on its results, we report the following.

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Thus, in accordance with the violation of clause 9.7. game account *****hhh@gmail.com   has been blocked and cannot be restored.

Please note that upon re-registration, your game account will be blocked without prior notice.

Sincerely, 1win team.

No sir 1win block my account,,,i am unable to open my account now

Thank you itzashishhh for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok sir,,,i am waiting for reply from peter sir

Hello there,

Thank you itzashishhh for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

Dear 1win i do not use any software for bet,,,and also do not have any other account on your website,,,after that also you blocked my account and stop responding on my emails.

And also i dont take any bonus from 1win i am playing only with cash,,,then how can i abuse your loyality program,,,i respect to this system but i never take any bonus from 1win,,,since your behaviour towards client is very rude. Not replying to emails computer genrated replies.

Dear 1win,,,,you don't find any rules break before my withdrawl request,,,after making my withdrawls,,,,you remember all the rules. Before making these withdrawl my withdrawl has been succesfull before 1 day,,,,only in 1 day in which i won a big amount accordingly to me. You instantly stop my withdrawls and after that you blocked my account without providing any evidence and without providing all information about account blocking.

Thank you for the update 1win Casino representative. Would it be possible to provide me with evidence of the fraudulent activity? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Добрый день!

Отправили информацию на электронный адрес.

С уважением, команда 1win.

Dear itzashishhh, the casino has provided me with evidence of multiple accounts. I highly advise against such behaviour as it can lead to your blocking in most of the casinos in the industry. With that in mind, we believe the steps the casino has taken are justified and subsequently we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter