1win Casino - Player claims that payment has been delayed.

After placing my withdrawal request on it’s been over 48hr and it’s still being delayed. I contacted the support team where I was instructed to send a mail to the security team. I did that and I was asked to send some documents for verification which i did but i still haven’t heard from them and they aren’t reply my mails.

Dear Cherrykadiya,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Alright I get back to you when the 14days period has elapsed

Dear Cherrykadiya,

Have you received your withdrawal from the casino yet?

I still haven’t gotten any response from 1win they are not responding to my emails

Id: 45393487

Hello casino guru you assist me with my withdrawal

Thank you for your reply, Cherrykadiya. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification in the meantime?

Have you accumulated your winnings with or without an active bonus?

I have received the withdrawal

Dear Cherrykadiya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru