The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
1win Casino - Player believes that their withdrawal has been delayed.
Amount: 6,000 R$
1win Casino
Safety Index:Above averageSafety Index
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7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have a serious problem with 1 win, I registered a little less than 1 month ago, I made several bets, I lost a lot more in the end, I made some bets and won an amount where my balance was 6,088.00, whenever I requested a withdrawal it arrived a confirmation code in my e-mail where I put this code on the platform and the amount was credited to my account....after earning that amount I went to request the withdrawal and I no longer received the code, I contacted the platform and they said they were having technical problems with sending the code to Hotmail, which is my case, they asked for some data to change the email address, I sent everything correctly, including the last deposit made at the house through proof of payment, now they claim that the voucher is incorrect but it is not, I talked to a lawyer and I will file a writ of mandamus. , it is not a reliable platform, be careful, I just wanted to solve it and withdraw what I gained more since they do not solve it I will go to court tomorrow.
Automatic translation:
Public
Public
1 year ago
Dear Luizvp09,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
