The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
1win Casino - Player believes that their withdrawal has been delayed.
Amount: €330
1win Casino
Safety Index:Above averageSafety Index
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7.3
1win Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been trying to withdraw the money in my 1win account for a week, with the same VISA card with which I deposited in less than 2 minutes.
I tried to contact the site support but they just say to wait.
I have read other complaints where a lot of people have had the same problem as me and have been forced to use perfect money to withdraw for very high commissions.
1win is just a SCAM don't use it.
Automatic translation:
Public
Public
2 years ago
Dear Luca74846,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
I will continue to try until 14 days after the first failed withdrawal, then I will contact you again but I do not think I will be able to get my money back ...
Automatic translation:
