The player from Sweden is uncertain about the applicability of her self-exclusion, as she has played at a casino that wasn't listed under their specified exclusion. She seeks clarification on where her self-exclusion is valid.
1Spin&Win Casino - Player questions self-exclusion status.
Amount: ??
1Spin&Win Casino
Safety Index:Very lowSafety Index
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1.7
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Case opened
Current status
Waiting for player to reply
6d 16h 48m 13s
Case summary
7 hours ago
Sensitive attachment
Sensitive attachment
10 hours ago
Translation
I thought I had successfully self-excluded. But now I've played on a site. How do I know where my exclusion is applicable?
it doesn't apply to the casino I specified, it wasn't listed.Automatic translation:
Public
Public
7 hours ago
Dear t4jrnznkny,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you self-excluded through the Kahnawake Gaming Commission?
Please note that if you are self-excluded through the gaming commission, this exclusion applies only to casinos operating under their license. Since 1Spin&Win Casino is not licensed by Kahnawake, they would not have access to any information about your self-exclusion.
Could you please confirm whether you informed this casino about your self-exclusion directly?
I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.
Best regards,
Veronika
t4jrnznkny has 6d 16h 48m 13s to reply
