1Spin&Win Casino - Player questions self-exclusion status.

I thought I had successfully self-excluded. But now I've played on a site. How do I know where my exclusion is applicable?

Dear t4jrnznkny,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that you self-excluded through the Kahnawake Gaming Commission?

Please note that if you are self-excluded through the gaming commission, this exclusion applies only to casinos operating under their license. Since 1Spin&Win Casino is not licensed by Kahnawake, they would not have access to any information about your self-exclusion.

Could you please confirm whether you informed this casino about your self-exclusion directly?

I hope we can assist you in resolving this matter promptly. Thank you in advance for your reply.

Best regards,

Veronika

Dear t4jrnznkny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.