1Red Casino - The player's unable to play in the casino.

Amount: €50

1Red Casino

Safety Index:Above average Submitted: 16 Jan 2023 | Case closed : 31 Jan 2023

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to play in the casino due country restriction. The complaint was closed as the player stopped responding.

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Carla.1973

Novice

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1 year ago

OriginalTranslation

These gentlemen they let me make a payment and play the first time. When I make the second payment they say that the game is not available in Portugal. So far money nor see it.

A shame

Automatic translation:

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Nick

Complaint Specialist

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1 year ago

Dear Carla.1973,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1Red Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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Nick

Complaint Specialist

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1 year ago

Dear Carla.1973,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nick

Complaint Specialist

Public

1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.