1Red Casino - Player's withdrawal has been confiscated and account mistreated.

Won money done all verification past and accepted then it was nt accepted they then cancelled all withdrawal s and made loads different excuses , but we screen shot every message I’m. 80 years old they ended up bullying me and I had to spend a day in hospital but luckily enough my daughter is a lawyer and she s for very good friends in fraud department s government and we are now pursuing them we have passed all our evidence to them and they have gone through it they think they will easily shut them down and prosecute them easily with the evidence we have , iv just lost my husband and they knew that and still was nasty and abusive the gaming commissioner is involved as well we will pursue this action asap and togeather we will end them and then we will also pursue compensation, we have still gave them time to pay £4,300 , I wish could up load the screenshots . We gave a big following now they don’t realise how far my daughter will go . Absolutely disgusting behaviour and scammers

Dear Janetwin,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Did the casino confiscate your winnings? Or has your withdrawal been delayed?

I will be patiently waiting for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They confiscated my winnings and use the word refunds etc and iv just found some stuff on there basically telling you they are going to scam you not so many words please work togeather to stop them but tbh my legal team have got so much evidence they will be finished they have multiple sites , I gave heard that they also sell for money your data

This is on there sites basically saying you won’t receive your money and that your going to get scammed

Thank you very much for your reply, Janetwin. Have you received any explanation from the casino regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

No explanation just different excuses one was it was bonus money which I can prove not then saying verification which was all passed then not playing in the rules etc different excuses and on Trustpilot every player from the uk 🇬🇧 has the same thing happened to them

Not locked by a bonus this is another excuse then saying that when I’m cleared of verification

so why have they excepted me and took lots of deposits off me