The player from South Africa has submitted verification documents multiple times, but the casino repeatedly denies her bank account documents. Despite providing original mails and proof of payments from the same account, approval is still not granted. The complaint was resolved as the player got verified.
1Red Casino - Player's verification documents have been repeatedly declined.
Amount: ??
1Red Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Verification docs, exactly like requested sent multiple times. Docs directly from my bank. Keep on declining my bank account docs. Also sent original mails with Proof of payments to them from the same (only account).
Public
Public
7 months ago
Hello Crawford123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Dear Crawford123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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