The player from the UK claimed that 1Red Casino had taken his £20 deposit and refused to assist in locating it, despite assurances of an instant transfer. Attempts to raise a complaint were denied, and customer support provided repetitive responses. We advised the player to contact the payment provider for investigation, as the casino could not resolve the issue directly. The player did not respond to further messages, leading to the rejection of the complaint due to lack of communication.
1Red Casino - Player claims deposit was confiscated.
Amount: £20
1Red Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
**Fraud scammer fraud scam alert**
**Fraud scammer fraud scam alert**
Don't in any circumstance do not put any money either via bank transfer or card with this company they are a bunch of cowboys and thieves they have taken my money and they have refused to help me in any way located It, it left my bank, Its been sitting pending for over a day even though they claim it would have been a instant transfer, everyone I have spoke to on the chat seems to be a manager no one wants to help me they just give me the same generate answer that they are dealing with it, when I tried to raise a complaint they told me they forbid me to do it, so at this point I'm now iv decided to throw them under the bus and make others aware I only lost £20 you could lose a hell of a lot more you have been warned these guys are scammers thiefs, and when I tried going to my bank to recover the money they said I couldn't because I bank transferred it to a company.. there is a reason these guys have a low rating you have been warned
Date of experience: 05 July 2024
Public
Public
4 months ago
Dear leegreen920,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
