The player's withdrawal is delayed for unknown reason. The complaint was rejected as the player is banned on or website.
1GoodBet Casino - The player's withdrawal is delayed.
Amount: €5,900
1GoodBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
1GoodBet Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
This casino has been refusing to pay out my money for over two months. I haven't used any bonuses and my account is verified. The support didn't answer 73 emails, so it can be assumed that the provider is not fair. Do not reject this complaint, but finally have a conscience. Your ruined life! Protect such providers not only for your commission. I need urgent help - I don't know what to do anymore
Automatic translation:
Public
Public
2 years ago
Hello Falk.marder,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1GoodBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
It's been months since my verification. In the last email I was informed that everything was in the final process and that my money would arrive shortly. I shouldn't worry, please. This was the last email I ever received, after which I deposited again. I have never used bonuses. My withdrawals have now been unprocessed for 2.5 months and no new documents have been requested from me. The provider has several bank statements in clear form. I have sent you the Last Mail to complaints@casino.guru.
Edited
Automatic translation:
