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This casino has been refusing to pay out my money for over two months. I haven't used any bonuses and my account is verified. The support didn't answer 73 emails, so it can be assumed that the provider is not fair. Do not reject this complaint, but finally have a conscience. Your ruined life! Protect such providers not only for your commission. I need urgent help - I don't know what to do anymore

Dieses Casino weigert sich seit über zwei Monaten mein Geld auszuzahlen. Ich habe keine Bonus verwendet und mein Konto ist verifiziert. Der Support hat 73 E-Mails nicht beantwortet, so dass davon auszugehen ist, dass der Anbieter nicht fair ist. Lehnt diese Beschwerde nicht ab, sondern habt endlich ein Gewissen. Ihr ruiniert leben! Schützt solche Anbieter nicht nur für eure Provision. Ich benötige dringend Hilfe - ich weiß nicht mehr weiter

Hello Falk.marder,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1GoodBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It's been months since my verification. In the last email I was informed that everything was in the final process and that my money would arrive shortly. I shouldn't worry, please. This was the last email I ever received, after which I deposited again. I have never used bonuses. My withdrawals have now been unprocessed for 2.5 months and no new documents have been requested from me. The provider has several bank statements in clear form. I have sent you the Last Mail to complaints@casino.guru.

Meine Verifizierung ist Monate her. In der letzten Mail teilte man mir mit, alles sei im Final process und mein Geld würde in Kürze eintreffen. Ich sollte mir bitte keine Sorgen machen. Dies war die letzte Mail, die ich je erhalten haben anschließend habe ich nochmals eingezahlt. Ich habe nie Boni verwendet. Meine Auszahlungen sind nun 2,5 Monate unbearbeitet und man hat von mir keine neuen Dokumente gefordert. Mehrere Kontoauszüge in Klarform liegen dem Anbieter vor. I have sended you the Last Mail to complaints@casino.guru.

Hello Falk.marder,

We have detected that you have been blocked on or website. Your complaint will be now rejected.

Also please do not submit any new complaint in the future as they won't be published or rejected afterwards.