The player from Switzerland is dissatisfied with the bonus policy. We rejected the complaint because the player didn't respond to our messages and questions.
1GoodBet Casino - Player's not able to play with a bonus.
Amount: €48
1GoodBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have successfully received the 250 free spins upon registration. I used them but now I can't use the bonus except towards € 10.
Possible? Then it is not a no deposit bonus but the opposite.
I usually use bonuses to figure out if I like the platform or not but then I don't have the chance. I do not dispute the amount even if I had to write it, I contest the not being able to use the bonus without payment as you advertised.
Automatic translation:
Public
Public
2 years ago
Dear Riccardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:
All the necessary information about the special bonus is shared publicly. Sadly, there is not much I can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.
Best regards,
Best regards,
Kristina
