1Bet2u Casino - Player believes that their withdrawal has been delayed.

I won over 4000 I had to wager then when I got to about 2500 I went to withdraw that's when I found out I could only get 100 but then they as started asking for deposit as be a bunch of inform as soon and as I I told them I don't have credit card and if need be take the 25 from the 100 the thing is they are denying payment because I will not give them 25 dlrs but also each time I speak with em they want me to resend my information so basically I concluded they just don't want to pay because if they did they would have then I questioned were these legal requirements or just house policy they haven't answered

Dear Razas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Razas,

Have you received your withdrawal from the casino yet?

Thank you Christina but it's been over 14 days and I haven't received any alerts or notices what I haven't done is check my account ille do that if it there ille make sure to notify you today if I don't it's because nothing has happened

Thank you I appreciate the support

Thank you for your reply, Razas. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Dear Razas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Christina I did submit all my information then they wanted 25 dlts I said they owe me and they want me to send money to noway and the first two people I spoke with did have a problem with me paying 25 dlts it was the last two or three guys that started asking but no they owe me

Kristina you mind telling me what. Country their from?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Razas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.