The player from Germany had faced a delay with her withdrawal at 1Bet, despite having a fully verified account. The pending withdrawal had been €5,000, and an additional €16,000 was due. The player had been receiving unclear responses from customer service. After she had provided more information about her verification process and last communication with the casino, we had recommended her to wait for up to 14 days, which was a standard period for verification and withdrawal processing. Eventually, the player had received her winnings, resolving the issue.
1Bet Casino - Player's withdrawal is delayed at 1Bet.
Amount: €5,000
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
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11 months ago
Translation
Good evening,
I currently have a pending withdrawal at 1Bet, which I initiated on 01/11/2024 (€5,000).
My account is fully verified; I've even sent a certified copy of my ID. Now there seems to be no progress and I only receive vague responses in Live Chat.. I still have another €16,000 to withdraw. I simply want my money to be paid out.
Could you please assist me further.
Automatic translation:
Public
Public
11 months ago
Hello VanessaRegina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Good morning,
Thank you for your message.
So on January 12th, 2024 I sent the desired photo again with myself and my ID card. Then a day later I was asked to have my ID certified, whereupon I sent a photo of my certified ID by email on Monday, January 15th, 2024, scanned the certification and sent it by email. On the same day, on Monday at 11:46 p.m., I received another email from 1bet asking me to take a photo with my cell phone of the authentication of my ID. Well, I did that and on Tuesday, January 16th. 1024 sent at 9:05 am. I also asked in the email when I could expect the payment but have not received any response so far.
Then last night I wrote again in the live chat when I would receive information about when the payout would be made, and I didn't understand why it was taking so long since I was already verified. The person there also confirmed to me that my account was verified and he said he unfortunately couldn't give me a time period but he saw my payout was in the right department. So yesterday I spoke to the casino for the last time in live chat.
I won my money from my last deposit and without a bonus.
Automatic translation:
Public
Public
11 months ago
Hello VanessaRegina,
All I can do for now is to recommend to wait. As I stated above, verification and withdrawal may take up to 14 days, which have not passed yet.
Please let us know once it would take longer or in case of any update regarding the case.
Public
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11 months ago
Translation
Hello everyone, the money arrived, although there was an extremely long wait, but it is there. Thank you
Automatic translation:
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11 months ago
Dear VanessaRegina,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
