The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised him that it was common for withdrawals to take a few days or even weeks to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. However, the player later confirmed that he had already been paid. As a result, we had marked the complaint as resolved.
1Bet Casino - Player’s winnings haven’t been received yet.
Amount: €1,033
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello, i have a pending withdrawal delayed. they requested KYC for withdrawals and all was accepted so no problem there.
Now I ask for my pending withdrawal and they keep saying same stuff every day that my withdrawals is on final stage and that they have many winner ( they say the same to everybody ).
Yesterday they said they had problem with the crypto pay system. Today no more problems and they keep saying the same, they always have anything to say to delay or to never pay your winnings.
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1 year ago
Dear suguiguiloko,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I've already been paid. You can close the case
Automatic translation:
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1 year ago
Dear suguiguiloko,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
