The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
1Bet Casino - Player’s winnings haven’t been received yet.
Amount: €1,600
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi, I describe what happened to me.
I deposited 20 euros and won 1600.
I requested the withdrawal, I received an email regarding the documentation that I duly sent ... Identity card, bank statement, utility bills, front and back ecard which I deposited ... The withdrawal was rejected well twice.. They want 4 more cards which I have deposited over time, but are no longer in my possession because they were lost and duly reported to the Italian authorities. As a result I cannot send photos. I have the impression that they don't want to pay me the winnings. They make up a thousand excuses.
Automatic translation:
Public
Public
1 year ago
Dear giovanni6283,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Thanks for the reply. I sent all the documents but it is not known why they were not approved. Can I attach them to you?
Automatic translation:
