HomeComplaints1Bet Casino - Player’s experiencing some difficulties with the casino.

1Bet Casino - Player’s experiencing some difficulties with the casino.

Amount: €300

1Bet Casino
Safety Index:Very low
Submitted: 18 Mar 2021 | Case closed : 05 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is complaining about an unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I played schain dan it says caschout this obzion doesn’t give your dan my chain didn’t find dan darma don’t play what you want are retraction fraud finger wek 300 € for nothing. Fraud Fraud Fraud .people don't bother to pay attention to this page. cheat

Automatic translation:
Public
Public
3 years ago

Dear Gigi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We would really like to help you, but could you please describe what happened in more details? I am not quite sure I understand your issue.

Are you experiencing problems with your deposit?

Have you tried asking the casino about this issue? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or alternatively, post it here). Thank you in advance for your reply.

Bets regards,

Kristina

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3 years ago

Dear Gigi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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