The player from Germany has been accused of fraud. The casino blocked his account. We rejected the complaint because the player didn't respond to our messages and questions.
1Bet Casino - Player's account has been blocked.
Amount: €41,000
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
1Bet Casino has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
My account at 1Bet has been blocked since 04/12/2022 due to fraud which is not true. I have submitted all the documents the casino has asked of me. Have since tried several times with LiveChat to unlock my account again. I am always put off that it will take a while and I should wait for an email. But nothing has happened until now. From my side I have tried to regulate everything reasonably with the casino, which unfortunately I have not been able to do. now i am looking to them for help
Kind regards
Ninoslav F***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello Ninoslav,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you received any further explanation regarding this situation? What fraud have you been accused of?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Thank you for your email, Ninoslav. If you have any email communication between you and the casino, please forward it to me. Thank you in advance.
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2 years ago
Dear Ninoslav,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hello Casinoguru Team, I don't know what else to send. I sent everything I had. Could you please explain to me exactly what else you need.
Kind regards
Ninoslav F***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Has the casino specified what exactly you did wrong? Could you please forward me the email communication between you and the casino?
