HomeComplaints1Bet Casino - Player is not satisfied with casino services.

1Bet Casino - Player is not satisfied with casino services.

Amount: $200

1Bet Casino
Safety Index:Very low
Submitted: 02 Jul 2020 | Case closed : 20 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from the US is struggling to get in touch with the casino’s support. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I having been trying to reach their customer service number for two weeks. It’s out of service. I’ve been told several times that a representative would call me back through the online chat. No call back.

Public
Public
3 years ago

Dear Tammy,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience.

Have you tried contacting the casino by email od phone?  I found these contacts in ‘Contact us’:


support@1bet.com

+ 44 7399 007302


Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
3 years ago

Dear Tammy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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