The player from Belarus has requested withdrawal more than a month ago. It has been pending since due to unknown status of the KYC verification. We closed the complaint as ‘unresolved’ because the casino failed to reply.
1ACasino - Player’s withdrawal has been delayed.
Black points: 339
Amount: €1,383
1ACasino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Hello. I am writing to inform you that I have problems with the 1acasino. I can 't get my withdrawal.
On January 31, I received a request from the casino that I should provide documents. I sent my documents the same day.
On February 2, I wrote to support to know information about verification of my account. I didn 't get an answer.
On February 8, I contacted the chat and was informed that I would soon receive an answer.
On February 16 and February 18 I wrote again in support. I didn 't get an answer again.
On February 19, I was told in a chat that the verification would be finish soon.
On February 24, I turned in support and they ignored me. My patience was over. The casino is being dishonest.
I don 't think casino support is going to answer me. Perhaps you can influence them. I need it. The amount of my winnings is significant to me. It is €1383.
Public
Public
4 years ago
Dear Flybird87,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their cooperation, but, before we do so, please could you forward me a link of the specific bonus that you have redeemed? I believe we will be able to help you to complete the verification process successfully and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
I can 't find a promotion on the casino's website right now . It probably worked temporarily, now there are no links left , just the name-Reload 200%. I played only 1 time.
Public
Public
4 years ago
Dear Flybird87,
Thank you very much for your quick reply. I contacted the casino regarding your delayed withdrawal. Hopefully, we will receive a response soon and sort this case to your satisfaction.
1ACasino, thank you in advance for your reply.
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