HomeComplaints1ACasino - Player’s struggling to register account.

1ACasino - Player’s struggling to register account.

Amount: ??

1ACasino
Safety Index:Very low
Submitted: 18 Jul 2020 | Case closed : 02 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Luxembourg is experiencing difficulties opening a new account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I can not register

Automatic translation:
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4 years ago

Dear Christine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you receive any message when you try to open an account? Is the website itself accessible to you? Have you tried to communicate this issue with the casino?

Additionally, please check our recommended casinos for players from Luxembourg: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos, check your language and country preferences:

file

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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4 years ago

Dear Christine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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