1ACasino - Player’s complains that they didn’t receive bonus.

Not received bonus balance

Dear Amineaatiq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact casino regarding this issue? Have you communicated any possibility to activate a bonus prior to depositing funds into your account? Which exact bonus you have tried to redeem?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Amineaatiq,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.