1ACasino - Player’s complaining about depositing and withdrawing procedures.

it doesn't load fast and they don't pay the money they owe

Dear Katia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, but I’m afraid, we will need more information and details to be able to help you to resolve this issue. Please, could you clarify if you’re having a problem with money that has been deposited into your account or you’re waiting for your winnings to be paid? Thank you in advance for your reply. I hope, we will be able to help you a soon as possible.

Best regards,

Petronela

Dear Katia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.