Home Complaints 1ACasino - Player is experiencing an undefined problem.

Amount: €25

1ACasino - Player is experiencing an undefined problem.

1ACasino
2.2/10 Very Bad reputation
Submitted: 22 Feb 2021 | Case opened
Current status

Waiting for player to reply

2d 21h 34m 13s

Case summary

5 days ago - 23 Feb 2021

The player from Finland complains about an uncertain issue.

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I signed up but I'm wrong. I would like to unsubscribe

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Additional comments from the player:


"Having made a mistake in registering, I want all my data to be deleted and the 25 euros returned"

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Dear Roberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

If I understood correctly, and you wish to receive a refund, I’m afraid you’ll need to complete the account verification.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

Roberto has 2d 21h 34m 13s to reply