HomeComplaints1ACasino - Player is experiencing an undefined problem.

1ACasino - Player is experiencing an undefined problem.

Amount: €25

1ACasino
Safety Index:Very low
Submitted: 22 Feb 2021 | Case closed : 04 Mar 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Finland complains about an uncertain issue. We’ve rejected this complaint as per the player’s explicit request.

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3 years ago
Translation

I signed up but I'm wrong. I would like to unsubscribe

Automatic translation:
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3 years ago
Translation

Additional comments from the player:


"Having made a mistake in registering, I want all my data to be deleted and the 25 euros returned"

Automatic translation:
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3 years ago

Dear Roberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

If I understood correctly, and you wish to receive a refund, I’m afraid you’ll need to complete the account verification.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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3 years ago

Dear Roberto,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

I don't want to be your customer anymore as I have to say it and what I have to do! Tell me x please !!

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3 years ago

If I understood correctly, and you wish to receive a refund, I’m afraid you’ll need to complete the account verification. Please let me know how you wish to proceed with this complaint.

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3 years ago
Translation

I don't want any refunds !! I want to end any relationship with you !! Delete all my data !!?

Automatic translation:
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3 years ago

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one.

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