The player from Finland complains about an uncertain issue. We’ve rejected this complaint as per the player’s explicit request.
1ACasino - Player is experiencing an undefined problem.
Amount: €25
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
1ACasino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I signed up but I'm wrong. I would like to unsubscribe
Automatic translation:
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3 years ago
Translation
Additional comments from the player:
"Having made a mistake in registering, I want all my data to be deleted and the 25 euros returned"
Automatic translation:
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3 years ago
Dear Roberto,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
If I understood correctly, and you wish to receive a refund, I’m afraid you’ll need to complete the account verification.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Dear Roberto,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
I don't want to be your customer anymore as I have to say it and what I have to do! Tell me x please !!
Automatic translation:
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3 years ago
If I understood correctly, and you wish to receive a refund, I’m afraid you’ll need to complete the account verification. Please let me know how you wish to proceed with this complaint.
